rF
robin F

1 reviews | Active since Oct 2016

05 Oct 2016, 11:44

I HATE SAMSUNG CUSTOMER "SERVICES"

<p>Their products are covered by 2 year warranty but not their parts?</p> <p>I've replaced the same part 5 times and paid for them and the installation each time? Not to mention the amount of food that has expired due to the same problem....</p> <p>Surely their products are made of parts, some have design faults which Samsung take no responsibilty for-this is an ongoing problem, its all over the internet and not an isolated incident.</p> <p> </p> <p>They offered to sell me another one as compenstation but I have to pay again for an assesment- absolute joke!</p> <p> </p> <p>This isnt customer service- this fridge should be recalled as far as I'm concerned.</p> <p> </p> <p>I was promised an email to offer me a discount on a new fridge after I pay again for the as*****t, not even that has happened.</p> <p> </p> <p>Its a disgrace that a company of such magnitude can ignore a design fault of this calibre...</p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply05 Oct 2016, 13:51
Official

Hi Robin,

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.