1 reviews | Active since Oct 2016
I HATE SAMSUNG CUSTOMER "SERVICES"
<p>Their products are covered by 2 year warranty but not their parts?</p> <p>I've replaced the same part 5 times and paid for them and the installation each time? Not to mention the amount of food that has expired due to the same problem....</p> <p>Surely their products are made of parts, some have design faults which Samsung take no responsibilty for-this is an ongoing problem, its all over the internet and not an isolated incident.</p> <p> </p> <p>They offered to sell me another one as compenstation but I have to pay again for an assesment- absolute joke!</p> <p> </p> <p>This isnt customer service- this fridge should be recalled as far as I'm concerned.</p> <p> </p> <p>I was promised an email to offer me a discount on a new fridge after I pay again for the as*****t, not even that has happened.</p> <p> </p> <p>Its a disgrace that a company of such magnitude can ignore a design fault of this calibre...</p> <p> </p> <p> </p> <p> </p>
Hi Robin,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
Hi Robin,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
