I had already paid but Cheryl demanded payment

I collected my S 3 from Samsung, Gateway, Durban after paying for the repair with my credit card.<br> I had exemplary service from Rishalin and Denolin. <br> <br> Yesterday morning my day was spoilt with a cantankerous call from a CHERYL who called my mobile phone and demanded payment for the repair. I explained that I would not have been able to collect the phone without paying.<br> <br> She did not apologise.<br> She did not introduce herself when phoning me but, simple-mindedly, demanded to know whether she was speaking to Mr ......<br> Her tone was very aggressive.<br> <br> I asked her to introduce herself.<br> I am a medical doctor and I have great responsibilities for life and death. I am not accustomed to being addressed in this manner. I am also the head of our weekly medical update programme at our doctors' guild<br> and interact with many doctors every week. Obviously I will share how she behaved with my colleagues.<br> <br> She needs to be educated on how to interact with customers.<br> Samsung is an excellent brand but CHERYL is undermining that reputation and image with her unacceptable behaviour.<br>