AN
Amanda N
1 reviews | Active since Feb 2011
19 Apr 2022, 23:18
I feel conned by Samsung South Africa
I Bought a Samsung S22+ on contract from Cellucity and with it was a compliment set of Samsung Buds from Samsung. I have registered on the Samsung Members and got this ref number ***FZUF2. This is now a month ago and still no buds. I have sent about 4 emails, I have tried to phone several times to no avail. It is as if everyone is trying to run away from me when I mention the words S22 and buds in the same sentence. Samsung simply ignores all my emails, my phone calls get redirected 4 times with one call and still no one can help me.... So here's my question Samsung. The buds' you offer with a Samsung S22 phone seems like a **** to get us to buy your high-end phones in your series and once the purchase is done and we wait 7 - 14 days (as per the members app) you guys laugh because you know you caught another sucker that just spends R20 000 plus to buy your high-end phone and you not going to send the buds as it was only a ****.... I have purchased every second high-end Galaxy S series for the past 10 years from Samsung, my house is full of Samsung products, but I think this is where it ends. From my experience with Samsung, it seems like a con story and one for the South African Police to and ombudsman to investigate as false advertising and *****.
Helpful (0)
Replies (6)0
Replies (6)
Samsung South Africa's replyOfficial
20 Apr 2022, 08:07Good morning Amanda ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply20 Apr 2022, 08:07
Official
Good morning Amanda ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's replyOfficial
20 Apr 2022, 10:31Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply20 Apr 2022, 10:31
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
AN
Amanda N's updateReviewer Update
21 Apr 2022, 15:17 I am running out of options contacting samsung and actually speaking to a HUMAN!!!!
I have tried several times to phone the promotion department on *** to no avail. Music is playing for more than 15 min of holding, and it is not even nice music, still no person to speak to.
I need to speak to a HUMAN consultant, no robot, no faceless chat business.
Why is Samsung so elusive to speak to their supportive customers.....maybe because you don't want to help us see that we already spend the money to purchase your product.
I am so fed up with Samsung I have decided after this incident it is not worth supporting the brand anymore that doesn't want to listen to their customers or have least at a minimum a human available to talk to.
AN
Amanda N's update21 Apr 2022, 15:17
Reviewer Update
I am running out of options contacting samsung and actually speaking to a HUMAN!!!!
I have tried several times to phone the promotion department on *** to no avail. Music is playing for more than 15 min of holding, and it is not even nice music, still no person to speak to.
I need to speak to a HUMAN consultant, no robot, no faceless chat business.
Why is Samsung so elusive to speak to their supportive customers.....maybe because you don't want to help us see that we already spend the money to purchase your product.
I am so fed up with Samsung I have decided after this incident it is not worth supporting the brand anymore that doesn't want to listen to their customers or have least at a minimum a human available to talk to.
Samsung South Africa's replyOfficial
22 Apr 2022, 09:59Good morning Amanda,
We are pleased to inform you that your claim has been approved.
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
We are pleased to inform you that your claim has been approved.
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply22 Apr 2022, 09:59
Official
Good morning Amanda,
We are pleased to inform you that your claim has been approved.
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
We are pleased to inform you that your claim has been approved.
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
AN
Amanda N's updateReviewer Update
22 Apr 2022, 10:31NO NO NO NO NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO you guys don't read my request!!!!!! f#$%q#KKKKKKKKKKKKKK - I have asked SEVERAL TIMES to please SPEAK TO A HUMAN about my issue, but you guys keep on IGNORING ME!!!!!!!!!!!!!!!!!!!!!!!!!!! I need to speak to HUMAN to explain the situation with the buds claim, geeeeeeeeeeeeezzzzzzzzzzzzz - it seems impossible for you guys to understand my request
If the wrong buds get here - then I will simply send your sh#$%^&@#$#t back because you do not want to listen to me.
How many times must I ask that a HUMAN get in contact with me on ***
Maybe this is one for social media - let the social media users see how useless you guys are in reading a simple request.
If the wrong buds get here - then I will simply send your sh#$%^&@#$#t back because you do not want to listen to me.
How many times must I ask that a HUMAN get in contact with me on ***
Maybe this is one for social media - let the social media users see how useless you guys are in reading a simple request.
AN
Amanda N's update22 Apr 2022, 10:31
Reviewer Update
NO NO NO NO NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO you guys don't read my request!!!!!! f#$%q#KKKKKKKKKKKKKK - I have asked SEVERAL TIMES to please SPEAK TO A HUMAN about my issue, but you guys keep on IGNORING ME!!!!!!!!!!!!!!!!!!!!!!!!!!! I need to speak to HUMAN to explain the situation with the buds claim, geeeeeeeeeeeeezzzzzzzzzzzzz - it seems impossible for you guys to understand my request
If the wrong buds get here - then I will simply send your sh#$%^&@#$#t back because you do not want to listen to me.
How many times must I ask that a HUMAN get in contact with me on ***
Maybe this is one for social media - let the social media users see how useless you guys are in reading a simple request.
If the wrong buds get here - then I will simply send your sh#$%^&@#$#t back because you do not want to listen to me.
How many times must I ask that a HUMAN get in contact with me on ***
Maybe this is one for social media - let the social media users see how useless you guys are in reading a simple request.
AN
Amanda N's updateReviewer Update
12 May 2022, 11:48I am still amazed by how many weeks Samsung ignores me. We purchase your products but once we got them you treat us like *******!!!! No one from Samsung even bothered to get in contact with me....*****s that is what Samsung South Africa is.
AN
Amanda N's update12 May 2022, 11:48
Reviewer Update
I am still amazed by how many weeks Samsung ignores me. We purchase your products but once we got them you treat us like *******!!!! No one from Samsung even bothered to get in contact with me....*****s that is what Samsung South Africa is.