aA
aikonlan A

1 reviews | Active since Jun 2016

05 May 2017, 21:06

I don't trust Samsung

<p>I have a Samsung Galaxy Note 4. In the beginning of the year i did a update via OTA. After that my screen started to glitch half of the screen right hand side from top to bottom.</p> <p>I took the phone to the Samsung Customer Care Center, 14th Ave, Constantia, Roodepoort. After that they send me a quote to fix the Phone for more then R5k because of a hair line crack on the body, witch in my heart I believe that the glitch was caused by the firmware update.</p> <p>now today I got my phone back and the camera is not working. so i payed them R200 for a not working camera and also the front camera glass were cracked. I am not going back because I am afraid I would get my phone in a even more worse state. But I will import the part myself and fix it for way less then what they quoted me. Never again will I leave my stuff at Samsung Constantia again.<br />#SamsungMobileSouthAfrica #SamsungMobile #Samsung</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply08 May 2017, 08:38
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA