I complained about my TV that was damage on March the 1st 2021 and I didn't get any help from Samsung, up until I decided to take the TV back to where I bought it from

I complained about my TV that was damage on March the 1st 2021 and I didn't get any help from Samsung, up until I decided to take the TV back to where I bought it from. Now they wanna explain rules and regulations to me after 3 months. My question is that if I didn't take back the TV to game store, where they going to attend me or not? And is it possible that the customer should phone Samsung to find out what is happening .