i cant even deal :(

<p>So i purchased a phone from american swiss December 2016. During the 1st few days after having bought thr phone i realised that the phone has a heating issue. I then left it. In March 2017 the phone just stopped working completely. I took the phone into american swiss where the lady completed the device sheet. The phone was in a perfect condition no cracks! So after a whole month i got no response from no one i called the vodacom repair centre where the guy informed me that he won't be fixing the phone as its a Samsung phone and was referred to samsung. So then i made contact with american swiss for a follow up on my device. After 3days back and forth the device ended up with samsung. Samsung claims that they sent me a quote to repair this device up to date no quote was received. But on Thursday(18/05/2017) the samsung complaints department contacted me and informed me that they will not be liable for the cost as the screen is cracked and the fault was caused due to customer negligence. When i that is impossible she told me she has the report with her and i can do whatever i want they not repairing the device. I also work in a customer service environment and this service i received from samsung is pathetic. This device is still in warranty and when i booked it in there where no cracks! I look forward to your response!</p>