TM
Thapelo M

1 reviews | Active since May 2009

23 Jan 2016, 16:53

I cannot believe the quoted fees on repairs

I am disappointed.<br> <br> I tried to check all my registered products and found out they are not on Samsung account page. I booked in 3 mobile phones and quotations received are scary! The first mobile I accept the quote with the pricing as it is the screen.The tablet has been repaired 3 times in less than 2 years already for the same problem (Not charging) by Samsung and it is still under warranty as registered on the website but to my surprise none of my 5 products are under my profile! Who deleted the information as some of the mobiles are still under warranty?I have been with Samsung from the D range and that is many years ago and this upsets Me! What happened to checking the repair history of the gadget before quoting ridiculous prices?<br> <br> The issue with the other mobile is the main board that is not working and the mobile is less than a year old , were is the warranty for this mobile? Can someone attend to this? I have had my dealings with Samsung in the past and they were smooth , and with this , I might consider leaving Samsung for good!

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply24 Jan 2016, 07:33
Official
Hello Thaps3,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Regards

Samsung SA