SS
Stephanus S
1 reviews | Active since Mar 2009
28 Nov 2022, 16:27
I bought a useless 85" box with a TV inside from Samsung for R35K
I purchased an expensive 85" TV from Samsung online which included free delivery and installation as part of the warrantee conditions. I must use the free installation otherwise the warrantee is voided. I was told to phone Samsung once the TV is delivered, and someone will phone and install withing 24 hours.
The TV is standing here in the sealed box and now Samsung does not send someone to install. The box is just standing here and no one even phone. I logged calls 4 time and no one from Samsung bother to phone me back.
I also requested the invoice details to be updated - that also does not happen.
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Samsung South Africa's replyOfficial
28 Nov 2022, 16:30Good day, Steph****,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Samsung South Africa's reply28 Nov 2022, 16:30
Official
Good day, Steph****,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL