WS
Waline S
1 reviews | Active since Jan 2017
08 Aug 2021, 19:56
I bought a phone ult...
I bought a phone ultra s21... , it didn't come with a charger or earphones they said they send it via courrier and it will be sent within 7-10working days. They sent me an email that I would receive a package, it's been 6 months now and I have not received anything. Cell number *** I AM STILL WAITING FOR MY PACKAGE...!
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Samsung South Africa's replyOfficial
09 Aug 2021, 08:12Good morning Waline,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply09 Aug 2021, 08:12
Official
Good morning Waline,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS