WS
Waline S
1 reviews | Active since Jan 2017
18 Jun 2021, 16:09
I bought a phone, it didn't come with a charger or earphones they said they send it via courrier and it will be sent within 7-10working days
I bought a phone, it didn't come with a charger or earphones they said they send it via courrier and it will be sent within 7-10working days. They sent me an email that I would receive a package, it's been 4 months now and I have not received anything.
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Samsung South Africa's replyOfficial
18 Jun 2021, 16:13 Good day Waline,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's reply18 Jun 2021, 16:13
Official
Good day Waline,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM