ZN
Zake N
1 reviews | Active since Jan 2026
06 Feb 2026, 11:58
I bought a handset mobile phone from Samsung in August 2024 and around June 2025 I had a screen failure with the same phone. I took it in for repairs and they fixed it. In December 2025 the phone overheated and plastic like bubbles started coming out the
Samsung South Africa refuses to Repair my handset that over heated. They claim that it's a physical damage.
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Samsung South Africa's replyOfficial
06 Feb 2026, 11:59Good day Zake
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply06 Feb 2026, 11:59
Official
Good day Zake
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM