I am writing to raise a concern regarding a Samsung refrigerator that I purchased during Black Friday on the 25th November 2022 at Pick’n’Pay Retailers, Claremont Bloemfontein

I am writing to raise a concern regarding a Samsung refrigerator that I purchased during Black Friday on the 25th November 2022 at Pick’n’Pay Retailers, Claremont Bloemfontein . According to the purchase agreement, the appliance includes a 10-year parts warranty. However, despite multiple attempts to contact Samsung through my aunt on the 20th November and the 22nd November respectively,regarding an issue covered under this warranty, I have received little to no response. I would greatly appreciate your assistance in resolving this matter, as my efforts to reach Samsung directly have been unsuccessful.