I am in shock and in disbelief at the moment!

I was playing music on my phone for a while last week Thursday and then when I went to go answer a phone call...was horrified to see that my screen had started going black and purple in the top corner. As time went on my screen got worse and by the following morning it was almost unusable. So I raced in to my local Vodacom store to send it away to be fixed immediately. I have only had that phone for 3 months but have heard from multiple other people that some Samsung phones have had random screen problems. So I figured that was what was happening with mine.

I now find out this morning that Vodacom want to charge me R1978 repair fees...as they say there is an internal crack. I nearly had a heart attack! I find this unacceptable... I refuse to pay to have an almost brand new phone fixed for something I had nothing to do with. This phone is still under warranty and I feel it is either Samsung/ Vodacom's responsibility to have this sorted out.

My phone has now been sent to Samsung Head office for a second opinion, I really hope that this can be sorted out amicably.

Thanks very much, Katya