1 reviews | Active since Jun 2026
I am extremely disappointed with Samsung’s handling of my complaint regarding a washing machine purchased only a month ago
I am extremely disappointed with Samsung’s handling of my complaint regarding a washing machine purchased only a month ago. Since shortly after purchase, the machine has been leaving excessive fluff and residue on my clothing, causing damage to my laundry. I reported the issue immediately and have been dealing with a representative, Elizabeth, who advised she would provide feedback and assistance. Unfortunately, despite numerous follow-ups, I have received little to no communication, updates, or meaningful support. What is most frustrating is Samsung’s lack of urgency in resolving a fault that has existed almost since day one. No replacement, refund, credit, or practical solution has been offered, while I continue to deal with a defective appliance. Customers should not have to chase a global brand for answers. I am requesting urgent intervention from Samsung management and a fair resolution to this matter.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Photographic evidence was provided, and Samsung has been aware of the defect since shortly after purchase. Despite this, I have now been informed that the case has been closed and that I should approach the Consumer Goods and Services Ombud.
I find it unacceptable that a washing machine barely a month old remains faulty and unresolved. Instead of repairing, replacing, or refunding the product, Samsung has chosen to close the case.
Consumers expect quality products and reliable after-sales support. Unfortunately, my experience has been the opposite. I have been left with a defective appliance, damaged clothing, and no meaningful assistance.
Based on this experience, I do NOT recommend Samsung washing machines or after service support.
Photographic evidence was provided, and Samsung has been aware of the defect since shortly after purchase. Despite this, I have now been informed that the case has been closed and that I should approach the Consumer Goods and Services Ombud.
I find it unacceptable that a washing machine barely a month old remains faulty and unresolved. Instead of repairing, replacing, or refunding the product, Samsung has chosen to close the case.
Consumers expect quality products and reliable after-sales support. Unfortunately, my experience has been the opposite. I have been left with a defective appliance, damaged clothing, and no meaningful assistance.
Based on this experience, I do NOT recommend Samsung washing machines or after service support.