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logan N
1 reviews | Active since Jan 2019
24 Jan 2019, 18:39
i am dissapointed in u samsung
i received 1 of 2 msc cruise vouchers r4000 each in jan 2018 . after upgrading in nov 17 .tried many times to book and also get the 2nd voucher . till yesterday no 2nd voucher . yesterday i was told voucher expired . in dec they said no problem can be used till april 19. so upset and dissapointed this was supposed to be a family vacation .would like to know what they have to say after dissapointed a loyal supporter of the brand for many many years. i was promised this and how do you not deliver?
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
24 Jan 2019, 19:34Good day Logan Nayager
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^NN
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^NN
Samsung South Africa's reply24 Jan 2019, 19:34
Official
Good day Logan Nayager
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^NN
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^NN
Samsung South Africa's replyOfficial
24 Jan 2019, 19:38Good day Logan Nayager
Herewith your reference number:
***
Herewith your reference number:
***
Regards,
SamsungSA:^NN
Samsung South Africa's reply24 Jan 2019, 19:38
Official
Good day Logan Nayager
Herewith your reference number:
***
Herewith your reference number:
***
Regards,
SamsungSA:^NN
lN
logan N's updateReviewer Update
01 Feb 2019, 21:24well done samsung ! such great service . your automated response is amazing !! but your customer service is still **** !! i got a response yes . i got 3 follow up calls to assure me someone is looking into the case. and then a week later . yes a week later i get told the vouchers have expired . that is the reason i could not claim it . of cause i know that !!my problem is . WHEN I WAS CONVINCED TO UPGRADE MINE AND MY WIFES CONTRACTS I WAS ASSURED I WOULD BE ÀBLE TO USE BOTH VOUCHERS TOGETHER FOR BOTH OF US AS VOUCHERS WOULD BE ISSUED SEPERATELY ON BOTH OUR NAMES . YES I RECEIVED ONE VOUCHER IN JAN 2017 .BUT I HAVE NOT RECEIVED THE SECOND ONE !IF I HAD I WOULD HAVE USED THEM . I EVEN TRIED A FEW TIMES TO GET IT . PERHAPS YOU NEED TO TRAIN YOUR STAFF TO UNDERSTAND CUSTOMERS AND HELP THEM EFFICIENTLY . I HAVE TRUELY LOST CONFIDENCE IN THIS BRAND AND AM SO APPAULED . IM SURE IM NOT IMPORTANT ENOUGH TO U FOR YOU TO HAVE TREATED ME WITH SUCH DISREGARD . JUST KNOW . IF U PROMISE SOMETHING ITS A GOOD IDEA TO FOLLOW THROUGH . IM SO TIRED OF WASTING MY TIME TRYING TO GET SOMETHING THAT SAMSUNG CLEARLY DOES NOT WANT TO DELIVER.
lN
logan N's update01 Feb 2019, 21:24
Reviewer Update
well done samsung ! such great service . your automated response is amazing !! but your customer service is still **** !! i got a response yes . i got 3 follow up calls to assure me someone is looking into the case. and then a week later . yes a week later i get told the vouchers have expired . that is the reason i could not claim it . of cause i know that !!my problem is . WHEN I WAS CONVINCED TO UPGRADE MINE AND MY WIFES CONTRACTS I WAS ASSURED I WOULD BE ÀBLE TO USE BOTH VOUCHERS TOGETHER FOR BOTH OF US AS VOUCHERS WOULD BE ISSUED SEPERATELY ON BOTH OUR NAMES . YES I RECEIVED ONE VOUCHER IN JAN 2017 .BUT I HAVE NOT RECEIVED THE SECOND ONE !IF I HAD I WOULD HAVE USED THEM . I EVEN TRIED A FEW TIMES TO GET IT . PERHAPS YOU NEED TO TRAIN YOUR STAFF TO UNDERSTAND CUSTOMERS AND HELP THEM EFFICIENTLY . I HAVE TRUELY LOST CONFIDENCE IN THIS BRAND AND AM SO APPAULED . IM SURE IM NOT IMPORTANT ENOUGH TO U FOR YOU TO HAVE TREATED ME WITH SUCH DISREGARD . JUST KNOW . IF U PROMISE SOMETHING ITS A GOOD IDEA TO FOLLOW THROUGH . IM SO TIRED OF WASTING MY TIME TRYING TO GET SOMETHING THAT SAMSUNG CLEARLY DOES NOT WANT TO DELIVER.