JM
Joyce M
1 reviews | Active since Apr 2022
05 Apr 2022, 15:41
I am disappointed with Samsung
I purchased a Samsung s21 fe 5g which comes with a tablet as a promotion . I made the purchase on the 12th of February 2022 and I was advised I will only receive the tablet in a week’s time . Today is the 5th of April 2022 and I have not received my tablet. I have sent numerous emails and made a number of calls with no response from Samsung. I am highly disappointed with such a big and reputable company for failing me as a client . I am still in shock with regards to the lack of communication from Samsung South Africa.
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Samsung South Africa's replyOfficial
05 Apr 2022, 15:43Good day Joyce ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply05 Apr 2022, 15:43
Official
Good day Joyce ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM