I am a very disappointed customer.

On the 5/02/2018 i sent my phone in at the Samsung store(Tygervalley),i was told my phone is still under warranty therefore i dont have to pay for it to be fixed,it will only take 2-3weeks they will give me a call to come and collect my phone.3weeks passed with no phone call from Samsung on the 4th week 02/03/2018 i then decided to go and find out if my phone was ready for collection,i was told my phone is not ready for collection but i must give them 1week they will phone me for collection.a week passed with no feedback from Samsung,i decided to go and check on the second week(06/03/2018) i was told my phone has been fixed they are waiting for delivery thats when i learned that my phone was sent to another branch (CenturyCity) i decided to wait at the shopping centre,after waiting for a few hours went back and checked my phone has not been delivered,again i was promised a phone call when my phone arrives.on the 9/03/2018)friday i went again without receiving any phone call to collect my phone,i was told my phone did arrive and was sent back because i did not come and collect it,iwas very angry because they did not call me to come and collect my phone.but this is when the unprofessionalism and lying began.unfortunately for me i was assisted by a same person all the time i went to check on my phone,on that day i decided i'm not going anywhere they must give me my phone back,then a lady who was delivering(fixed phones)took my details and phone the Century city branch regarding my phone,to my supprise she was struggling to find my phone,nobody knew anything about where it is,after hours of waiting(because she left me,and attended to her other duties since she told me she works for Samsung but not for the company thats responsible for fixing the phones)when i went to her and asked her whats going on where is my phone she then got back on phone and called again.the lady told me she will call me with full information(because at that time after waiting for long time,i wanted to leave since u was tired coming back from nightshift).the lady did call me on the same day and informed me my phone was at Century city branch and is not fixed because i did not pay, to cut the long storry short till today my phone is still not fixed and my matter was handed over to the Samsung head office in Johannesburg and again with then i'm receiving the same service untill last week i phoned the lady thats been handling my case(Nikita)then they started phoning me this week again with veŕy poor service,unprofessionalism and false information. All i want is my phone.