Hurt & Disgusted Samsung Customer

I am deeply hurt and disgusted with the atrocious Customer Service I have received this far from Samsung. My claim/query was submitted on 19 Nov 2020 and still to this day, almost 4 months later. query has not been resolved. I have sent follow-up emails about 20 times with absolute no response. I have called numerous times, only to have my calls cut every time. I am not a person to complain but what else am I supposed to do at this point to have this sorted out? This issue is has given me so much anxiety that I am crying of the unfairness whilst typing right now. It is just plain rude to let a long time customer feel so extremely insignificant :(.