Hurt by Bad Service

I've never been so hurt by such a bad service which I have received from Samsung.

I buoght a Samsung Refrigerator 3 years ago and sometime last year it decided to stop cooling off and I did some trouble shooting by switching it off for a day and later switched it on and it started cooling off again. During the weekend of the 21 October 2017, the fridge stopped cooling off again and I called Samsung on Monday 23 October 2017 and I was advised to do the trouble shooting by switching it off again and I did switch it off the whole day and switched it on again the same evening but it was still not cooling off.

I was promised to be called back on Tuesday morning at 8am to find out if my Fridge is now working properly or not but I was not called back, on the contracry I did the calling and I was told about the Technician which will be sent to my house the same day, but they were not. Bearing in mind that I had specifically explained the frustration and the inconvenience which the Samsung Refridgerator has put me through, including my food going rotten as the regrigerator decided to stop cooling. I pleaded and begged for the Technician to be send the very same Tuesday, so that my Refrgerator can be fixed but that did not happen.

It was only on Wednesday, 25 October 2017 that a technician was sent to my place to assess my refrigerator and he only assessed it, left the receipt for the call out fee and thereafter left without explaining the next process and no one from Samsung called me to explain to me the next step or the fault in question, on the contrary I had to call again and I was put on hold for about 15 minutes on 2 occassions and never got assisted. I also called the technician who was at my place but he did not answer his phone. I was also put through to one of the managers who was rude and impatient (manager to Mamosi/ Mamotsi).

Today I've only received a call from the technicians who wanted my e-mail address to e-mail me the quotation but no one from Samsung called me to explain to me what was wrong with my Refridgerator, as well as the way forward. I had to call again and got put on hold for about 5 minutes on 2 occassion until I hung up, as my ear was also starting to ache from the noise of the music on the background. The last guy I spoke to by the name of Mark, asked me if was I accepting the quotation or not and I told him that no one from Samsung has called me to explain the process and the way forward and I further told him that I have noted from the quotation sent by the technicians that the inverter has to be replaced and that now I'm being expected to pay the full quotation fee, despite the fact that my Refrigerator has a 10 year warranty on the inverter.

I've never experienced such a terrible service before. Samsung advertises its products with 10 year warranty on the inverter and then expects its customers to pay for the repairs 3 years down the line when their Refrigerators which is evident enough that is not of good quality, as I have never seen or heard of a Refridgerator which died after 3 years of purchase, especially from such a big company as Sumsung, I would have expected such from Chinese Refrigerators.

My mom has an LG Refrigerator which she bought about 20 years ago and it has never ceased cooling off and yet mine is still very new but it's dead already. All the money I paid for down the drain to top it all my food got rotten because of the same Samsung Refrigerator which stopped cooling off. Bearing in mind our country's economic status and then find companies like Samsung reaping off their customers and causing damages to the custemers food through its Refrigerator.