1 reviews | Active since Jan 2017
Human beings clearly doesnt exist @ Samsung
<p>I have a Samsung S7 Edge. Received it in November, and I have had intermittend issues from day one with it. Eventually I managed to go to the Samsung Smart Care Centre in Cape Town today (12/01/2017) so that they can have a look what the issue is. I tried to contact them yesteray, however after holding for about 18min I gave up, so I drove there today. I was ticket number 7 and was handed my ticket at 09:50. An hour (yes an hour!) later I was attended to, and after having a bit of a debate with the gentleman trying to help me, (unfortunately I cant remember his name) he ****vinced me that it is a "Truecaller App" issue, and the "location setting that is set to on" issue, as well as a software update. The issue with the phone is that it will freeze and I have to shut doeen the phone in order to do anything on it again (some days up to 10 times) Also my battery doesnt even last a day, some days only until about 15:00 if Im lucky, other days untill 22:00. The gentleman helping me uninstalled Truecaller and did a software update. I was very thankful for this as it was supposed to now sort the matter out.</p> <p>About two hours later my phoine started gettting extremely hot again and "froze" again, unworkable. I had to restart it a few times again.</p> <p>I have tried to phone the Smart Care centre to give them feedback, but once again, after 12min of being told your call is important to them, I gave up. I tried online help on Samsung website to no avail, I tried sending online mails, to no avail. I tried phoning the 0860 number, but there was also no on that could answer the phone.</p> <p>I am an extremely patient person and I understand "things happen" I am also a very reasonable customer, Im the LAST person that wants to complain, but I have now given up. I have no idea where to from here.</p> <p>Please can someone at Samsung contact me to sort my VERY VERY expensive NON working phone out.</p> <p>P.S. my wife also has a S7 and has the same apps etc as I have on her phone, and she has ZERO issues.</p> <p>PLEASE!!!!!!</p>
Hi Jacques
This is acknowledge receipt of your complaint.
kindly note your query hs been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Hi Jacques
This is acknowledge receipt of your complaint.
kindly note your query hs been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
I understand that sarcasm is the lowest form of wit, but the above has just proven my point. I received not only the abovve message, but also a sms that a senior custoner service executive will contact me. (this was obvioiusly computer generated) I am still waiting on a human to contct me to attend to my S7 Edge phon that is the WORST functioning phone I have had in the past 8 years. If Hello Peter doesnt get a response, I really dont know what will.
I am not a person to threaten, but if I dont receive some sort of (non computerized) feedback by close of business on Wednesday, I will start using alternitave social media and newspapers to vent my frustrations.
I understand that sarcasm is the lowest form of wit, but the above has just proven my point. I received not only the abovve message, but also a sms that a senior custoner service executive will contact me. (this was obvioiusly computer generated) I am still waiting on a human to contct me to attend to my S7 Edge phon that is the WORST functioning phone I have had in the past 8 years. If Hello Peter doesnt get a response, I really dont know what will.
I am not a person to threaten, but if I dont receive some sort of (non computerized) feedback by close of business on Wednesday, I will start using alternitave social media and newspapers to vent my frustrations.