GP
Gill P
1 reviews | Active since Mar 2021
15 Oct 2022, 13:13
HOW USELESS MUST SAMSUNG IT BE.
I have posted about Vodacom's incompetence before. I now have no choice but to question whether Samsung SA has any I.T skills, or simply do not want to issue the vouchers promised to clients when they by a new Samsung phone
I brought my phone last month and whilst Buziwe from their promotions call line is brilliant and deserves praise for going out of her way to assist she keeps on getting empty promises of when they will manage to get it right! How bad must Samsung I.T be that can't solve a voucher number issuing system for over three weeks. Or as I said before, maybe they are stalling so they don't have to pay out!! I would like answers!
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Samsung South Africa's replyOfficial
17 Oct 2022, 07:46 Good day, Gill,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, Samsung ZA ;^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, Samsung ZA ;^JL
Samsung South Africa's reply17 Oct 2022, 07:46
Official
Good day, Gill,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, Samsung ZA ;^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, Samsung ZA ;^JL