How to turn a smile upside down

I bought an S6 edge on the weekend of release in Sandton City and took part in the pop up event where I was allowed to choose a free accessory, it was a great initiative and I was certainly impressed.<br> <br> I selected a cover where there was no stock and was promised that it would arrive in around 2 weeks after the event. To date I have received nothing and no feedback.<br> <br> I called Samsung head office and after enduring the worst on hold music in history I was able to get ahold of the person responsible (after the 4th attempt). She explained that they were still waiting for stock and committed to weekly emails on updates. That was roughly a month ago and I have had no feedback.<br> <br> I was really impressed with Samsung at the time but now it is the opposite as a sit here with a phone that is starting to see damage since it is exposed without a cover.<br> <br> I could have bought a cover on launch weekend, next time don't waste my time.