How serious is Samsung taking their customers

We bought a Samsung dish washer from Game. <br> <br> It broke and it took Game almost a month to replace it, which they did. Endless and frustrating calls.<br> <br> The new one broke within days. Now the whole story begins.<br> <br> We took the trouble to go Game to sort it out but the head of the appliances section hived us off to some *********** junior who could not sort it out. <br> <br> We spent R 20 000 of time to sort out a washing machine of around R 5000. What a waste and what a disappointment. <br> <br> Needless to say that we will not be buying our next appliance from Game or Samsung again.