How long does it take to send a code?

On Wednesday 30 March 2016 we dropped off a Samsung cell phone at Sss Cellular. The phone was stuck on the end user licence agreement. The person at Sss Cellular told us that it would take 24 hours to get a code from Samsung to unblock the phone. After numerous phone calls and tracking on the internet it has been two weeks and still we have no phone. Yesterday on the online site it said that the phone was ready for collection. This morning we went to collect only to find out that its not ready and we had to wait an hour for them to find this out. How long does it take to get a code? If it was in for repair I could understand but its a code. Sss Cellular keeps saying that they are waiting for SAMSUNG to send them the code. What is the problem Samsung. Its just a code. Every time we call your call centre they tell us they are waiting for parts. What parts. The phone needs a code. This is the last time I will ever purchase or recommend a Samsung product. Your service sucks