how long does it take to fix a screen ?????

on the 17th September took my phone for repairs LCD SCREEN CRACKED , I was told to email proof of purchase which I did the following day ,.. I called them on the 19th September, the phone rang forever and ever , eventually somebody decided to answer , just wanted to confirm if proof of purchase was received , well it took them 4 hours just to answer that , 22nd September called again just to find out how long do they take to repair the phone , I was told they waiting for the supplier ...turnaround time is 5 to 7 days. today I called again guess what its not being fixed it might take them few days to get the order and to fix the phone.<br>