How does Samsung escalate a query for more than 8 months.

Item: Samsung South Africa
Rating: 1
Author: esthermashao E

I bought a Samsung s21 ultra on the 5thOctober 2021, on contract, their promotion stated that I claim for a free pouch and s pen, I have been calling customer care from November 2021 even now they give me the same response which your matter has been escalated.

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Replies (2)

Samsung South Africa's replyOfficial

16 Jun 2022, 08:47

Good morning Mosidi,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,

SamsungZA

:^TM

Samsung South Africa's reply16 Jun 2022, 08:47

Official

Good morning Mosidi,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,

SamsungZA

:^TM

esthermashao E's updateReviewer Update

03 Aug 2022, 03:04

I was called by 3 agents from samsung over 2 months asking me to send proof of purchase which I did , still nothing.

esthermashao E's update03 Aug 2022, 03:04

Reviewer Update

I was called by 3 agents from samsung over 2 months asking me to send proof of purchase which I did , still nothing.