How does a phone in perfect condition all of a sudden become faulty?????

<p>At 5 o’clock 30 May 2016 I took my Samsung S4 that is still in an immaculate condition in to the Samsung Century City, Cape Town, South Africa branch. You see since the morning my phone just started switching on and off by itself, it wouldn’t stay on for longer than 1 minute. At arrival I was told that I had to pay R 228 for them just to look at it. That’s fine I paid and asked how long it will take since I am leaving town shortly. The lady said somebody will look at it the next day since it was already 5 p.m. and that they then will give me a call to let me know what’s wrong. 31 May 2016 NO ONE CALLED TO LET ME KNOW WHATS HAPPENING. So at 5:15 p.m. I gave them a call; I spoke to a lady by the name of Ariel. She told me that nobody look at my phone yet, because the cashiers didn’t give them the message that it was urgent, but that she will have a technician have it assessed and will call me back. Low and behold about 10 minutes later she called back and said it was the motherboard that’s faulty and it will cost R 2850 to fix. When I asked her what was the cause she could not answer me. So I told her I want to fetch my phone immediately and I would like an explanation from the technician. When I arrived I asked for Ariel, since she is the one that I was talking too. Well Ariel didn’t come and neither the technician. So the manager came out explaining that the technician who assessed my phone was off for the day and therefore he will explain what’s wrong with the phone. I said to him, but at 5: 15 p.m. I was told by Ariel that it wasn’t assessed yet and now you are telling me that it was already done yesterday? He ignored me and said well the bottom-line is your motherboard is faulty. When I asked how something can just out of the blue become faulty, he said he can’t really say it might have been a power surge to which I rep**** it wasn’t even plug in to charge when it started happening. It is ridiculous that they couldn’t tell me why and I wonder (due to the level of dishonesty I was treated with by Ariel and the manager he started trying to cover for her) if they even really looked at it or if this is this Samsung way of forcing you to buy a new phone. I AM DISGUSTED!!!! Thanks to your staff you are now represented as a DISHONEST company that should NEVER BE TRUSTED!! ***** = *******ION Like we don’t have enough of that in South Africa. WILL NEVER EVER USE YOUR BRAND FOR ANYTHING AGAIN!!!!!</p>