1 reviews | Active since Jun 2014

09 Sept 2020, 14:01

How can you run a promotion if telkom doesn't even know how it works

Item: Samsung South Africa
Rating: 1
Author: Natasha L

Telkom and Samsung this is now my last resort, trying to use social media to get something right And hopefully the right contact person. I am sick and tired of all the *********** call centre employees and zero help from both of your companies.. I pre-ordered a Samsung note 20 for one reason only and it was for your promotion running to receive a R4000 voucher. My phone was bought before the 23rd. I did the upgrade via telkom call centre I received my phone and tried to claim my voucher only to realize I need a tax invoice proof of purchase for the device of which I did not receive. I have been on the phone for a full week now. Being cut off. Being send to different divisions and I even went into the telkom store for assistance but no one seems to be able to help. So Samsung seeing that it was your promotion and telkom is totally unhelpful and *********** can you please assist me. Or else you can come and fetch your phone. I DONT WANT IT ANYMORE !!!! AND TELKOM I WILL CANCEL ALL MY CONTRACTS WITH YOU. Samsung Global Samsung Galaxy Note 20 and Note 20 Ultra

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

09 Sept 2020, 14:10

Good Day Natasha

We have noted your concerns and your query has been escalated to our Voice of Customer team.

We apologize for the inconvenience caused.

A senior customer service executive will contact you with further advice on this matter.

Regards,
SamsungSA:
LZ

Samsung South Africa's reply09 Sept 2020, 14:10

Official

Natasha L's updateReviewer Update

09 Sept 2020, 14:11

Thank you very much.

Natasha L's update09 Sept 2020, 14:11

Reviewer Update

Thank you very much.

Natasha L's updateReviewer Update

10 Sept 2020, 13:49

This was my email to *** and *** and no one bothered to even reply.
You promised someone will get in touch with me and yet I'm still waiting????

Please read my email and please help me
Good Day

I hope you are well and having a good week so far.

I would really appreciate your help.

My Name is Natasha Swart.

I pre-ordered a Samsung galaxy note 20 by doing an upgrade on my existing telkom contract.

I ordered my Samsung on the 21st of August so that I can qualify for the R4000 e-voucher. (I really wanted to buy a fit watch with that voucher).

I received my Samsung on 31st of August and immediately tried to redeem my voucher. I then realized I needed a proof of purchase, which I did not receive from telkom.

I went to my nearest telkom store the next Day 1sept.

They were not able to help me with an invoice as the upgrade was done via the call centre.

We tried to phone to the call centre and was redirected from one division to another, no one are able to assist. It's like asking for the most impossible Thing ever.

I was so happy when I saw you extended the period to claim for the voucher it gave me more time to try and get the correct documents.

I went back to the store on Monday the 7th the agent there was very helpful and tried his best to assist. But I still can not receive the correct documents.

I will attach what I do have and what *** sent to me.

Please understand my hands are tied and it's telkom that is not following the correct protocol even though they are selling your products.

Please will you help me to claim my voucher.

I'm emotionally exhausted with all this fighting and phoning and holding on to calls that brings me no luck at all.

Please find attached the screens hot sent from ***.

To validate that I did require the upgrade on the 21st.

Please find attached the copy of the day my phone was delivered

Please find attached the picture of my IMEI number.

Please help me.

Natasha

Natasha L's update10 Sept 2020, 13:49