Horrified by the Pathetic service at Samsung Clear Water Mall

My cell phone screen broke on Wednesday 26th Jan. I called Samsung Clear Water Mall on Thursday 27th Jan to check if they had a screen in stock for a Samsung A32. Amanda from the store advised that they have 1 in stock and it will require an hour duration to install. I booked my cell phone in and returned later to fetch the phone. When I arrived later that day, I was then advised that the cell phone screen in stock is defective and was promised that new stock will arrive on Friday 28th Jan. I called the store on Friday to follow up on the progress, I was advised that no stock arrived and was promised that stock will arrive on Monday and my cell phone will be repaired to which I agreed. I called the store on Monday 31st Jan only to find out that stock did not arrive and is due to arrive on Tuesday the 1st of Feb despite promises made to me on both Friday and Monday. I called in again on Tuesday 1st Feb only to be given both Friday and Mondays excuse yet again. At this point I expressed my dissatisfaction with the pathetic service and threatened to lodge a formal complaint but was reassured that all will be sorted out. The technician I spoke to told me that the reason why the stock did not arrive is because I never paid for it as yet. Orders that are paid for by the client gets prioritized with the courier company to which I responded that nobody advised me of this sooner and I expressed my dissatisfaction as it seemed like a fabricated story. The excuses and lies never seem to stop at this store. I called the store this morning 2nd Feb and was promised that my phone will be ready no later than 2pm as stock is on its way. I received my very first call back from Celia around lunch time and was advised that the incorrect stock arrived and was promised yet again (not going to hold my breath) that the correct stock will arrive on Thursday 3rd Feb and I will be reunited with my cell phone. I have now lost all faith in the Samsung clear water mall store and the Samsung brand despite being a loyal client for many years. Samsung has failed to bed down a simple administration process and customer experience. It is nearly a week with no cell phone in sight. I had to drive every follow up conversation as the staff never bothered to update me. This is by far the worst service experience I have ever received by the most poorly run unorganized business. Needless to say, my next cell phone upgrade moving forward will not be a Samsung due to their lack of customer service and ********** administration process for parts and repairs.