AA
Aziz A

1 reviews | Active since May 2012

28 Sept 2016, 21:08

Horrific Service Received PART 2

<p>Refer to reference ********** </p> <p>CAN SOMEONE PLEASR HELP ME. I RECEIVED AN SMS SAYING MY BOOKING HAS BEEN CANCELLED. MEANWHILE MY FRIDGE IS NOT WORKING. I CALLED AND SPOKE TO MARY WHO WAS SO NOT HELPFUL. I ASKED FOR A TEAM LEADER. SHE ADVISED THAT HER TEAM LEADER IS BUSY AND HE WILL COME BACK TO ME AND I AM STILL WAITING.. THE FRIDGE MAKES A LOUD RATTLING NOISE </p> <p>I PAID R8000 FOR THIS FRIDGE AND ITS BARELY A MONTH OLD NOW I GOT TO TO KEEP CALLING TO SORT THIS OUT </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply29 Sept 2016, 09:45
Official

Hi Aziz

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.


A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team