horrific service from samsung smart care century city

At the beginning of Sept my cellphone fell and the screen became all inky, the cellphone needed to be repaired. I took my ph to Samsung smart care Century City Way. They gave me a quote for over 4k, but said that I should wait till month end because they're having a promo. I waited the whole month and when month end came I requested the new quote. It was more than the amount advertised but at this stage I was desperate and paid. I waited weeks after paying with no feedback from them. No one knows anything when you call and they all pass the buck. Zeldine has a chip on her shoulder and whenever you ask her she doesn't know and will get back to you and never does. After a screaming match weeks later I got my S7. The happiness was short-lived. A few days later the screen went blank as it wasn't repaired properly. I took it back. I begged them to please be swift as we are in November and my phone conked out at the start of Sept! A week later no feedback. My phone was personally handed over to Zeldine who couldn't give me timeline or feedback. She promised to call and never did. When i call her she passes the buck to Zaheer - who also talks a lot and says nothing. As a highly qualified professional, and a brand manager myself I am SHOCKED that SAMSUNG SA could entrust the Cape Town Smart Care to these bunch of people. This is an international brand and this is how customer care is handled? This is my first SAMSUNG after a lifetime of APPLE, I will NEVER make that mistake again. Only now after I've experienced the complete lack of professionalism from this bunch, do I appreciate the world class service APPLE provides.