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keshneet.reddi keshneet.reddi

1 reviews | Active since Jan 2017

05 Jan 2017, 13:59

Horrific service & broken device

<p>I purchased a Samsung S7 device in the month of June , The phone switches off ccontinously .</p> <p>further to that the sim card tray broke in the phone .</p> <p> </p> <p>I sent it in to Samsung to have it fixed ,it came back in worst condition .</p> <p>It came with no sim card tray ,how do I use the phone with no sim card tray ?????</p> <p>It still switches off .</p> <p> </p> <p>This is horrible service , I am extremly dissapointed in Samsung and the quality of its devices .</p> <p>This is a fairly new contract . I never enjoyed having the device .</p> <p> </p> <p>I would like samsung to fetch my phone and have it fixed like yesterday .</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply05 Jan 2017, 14:28
Official

This is to acknowledge receipt fo your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA