Horrific Service

<p>I am very disappointed and dissatisfied customer. I called Samsung customer care on the 31st of December 2016, to report a fault on my TV. I was promised that a technician would contact me on the 04th January 2017 to arrange to come fix the TV, I did not receive call from anyone until I made a call to Samsung on the 04th, asking what the delay was. I was told that the person that logged a call did not check that the technician is not available, however they will log another call with another technician who will contact me on the 05th, I waited the entire day for the call but no one called. I called and requested to speak to a manager I was transferred to Ethel Ringani who promised to have the matter sorted and promised to contact me the next day at 10am but never did. I called her later in the day and she advised she escalated the matter and informed the department manager to contact me. Manager passing the bug, she made a promise to contact me and never did. I got a call from Mbali who promised that my TV will be fixed on Monday the 09th of January but it was never fixed,she informed me that their first priority is customers with goods still within warranty, I guess Samsung doesn't need you went it's brand is out of warranty. They sell you something they can't fix after its warranty has expired. They only care for you when your goods are still within warranty. Talk about excellent after sales service. Oh not forgetting that she hung up on me and the end of the call. I am very disappointed and dissatisfied customer and to think that such a huge brand has only one technician to look after the entire Jhb area. Samsung does not Care about their customers, once the money is in the bag they forget about you. They don't care if you will come back to support their brand! To think that my appliances, device and TV etc are Samsung. I need a brand switch fast!</p>