Horrific service

Service Centre took about 3 weeks to contact me after I reported the same issue twice to Game as they somehow lost my query.

The technician promptly told me my 15 month old TV with extended guarantee could be fixed for just under 8000 - 2000 less that a brand new one would cost me. He told me: ‘That is impact damage, we going to have to quote you for a new screen as the warranty dose not cover physical damage.’

We sat in the sofa watching the TV when the screen suddenly turned black. When it came back on it showed lines.

Samsung has no inter test in helping and basically told me I **** to them.

Appalling service. Good bye Samsung. I will take this further.