kM
kim M
1 reviews | Active since May 2022
27 May 2022, 07:59
HORRIFIC SERVICE
I have phoned on multiple occasions to attend to this matter. Our offices bought a television which subsequently stopped working whereafter Samsung collected same and cleared for replacement. This was in March and we have been phoning ever since to obtain assistance from the exchange department and they never answer any of our emails.
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Replies (3)
Samsung South Africa's replyOfficial
27 May 2022, 08:01Good morning Kim,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply27 May 2022, 08:01
Official
Good morning Kim,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
kM
kim M's updateReviewer Update
27 May 2022, 08:17Which is a copy and paste response. I have been on the line since 08h00 waiting for an answer and your call centre is refusing to put me through to management.
kM
kim M's update27 May 2022, 08:17
Reviewer Update
Which is a copy and paste response. I have been on the line since 08h00 waiting for an answer and your call centre is refusing to put me through to management.
kM
kim M's updateReviewer Update
27 May 2022, 09:07When? As thats all we've heard for 3 months. "We will be in contact"
kM
kim M's update27 May 2022, 09:07
Reviewer Update
When? As thats all we've heard for 3 months. "We will be in contact"