Horrific service

Item: Samsung South Africa
Rating: 1
Author: Craig D

Bought a new sound bar. Did not work when opened . Took it into Cape Town Samsung customer centre a month ago and am still waiting for replacement. Staff ignore my calls and when eventually I do get through promises are made and never kept. How can it take so long to simple replace a unit that was broken when bought!!!!!

I was a big Samsung fan but no more!!!

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

29 Nov 2017, 18:16

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA

Samsung South Africa's reply29 Nov 2017, 18:16

Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA

Craig D's updateReviewer Update

30 Nov 2017, 13:51

Surprise suprise.....samsung responds to hellopeter complaints promising to contact frustrated clients but then dont actually contact you........its a black communication hole....its all a ploy to make it seem as though they care.

Craig D's update30 Nov 2017, 13:51

Reviewer Update