1 reviews | Active since May 2016
Horrific phone Issues
<p>Took my phone to the Samsung Repair Centre in the Glen shopping Centre with microphone Issues. I had to leave my phoen there for 5 days. I then received a message that the phone was fixed however upon my arrival i was told they fixed the screen and other things. Let me state that nothing was wrong with the items they "repaired" but they did not fix the microphone. I had to leave the phone there again. A month down the road this screen screen now has purple spots over it ... I have not dropped the phone or any physical damage to it! My screen is now faulty because you replaced something which did not need repairing! I cannot drive 40km one way to the samsung repair store again nor can i sit without a phone for an extended period. This is so frustrating and i know why people prefer I phones! Just dissapointed in Samsung!</p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
