Horrific experience using Samsung ADH Premium

Three months ago I sent my Note 3 to Samsung ADH for a screen repair. I purchased the Note 3 because it came with a warranty for two free screen repairs.<br> <br> My phone was unfortunately ****** when the courier carrying it was hijacked. But Samsung ADH didn't even know this! I kept calling and calling and asking for updates and every time I was told they were waiting to hear from the repair centre. This went on until finally Sherrilee (sp?) went through my tracking invoices and realised my phone was one of many that was in the hijacked vehicle but for some reason Samsung ADH thought it was at the repair centre! This was TWO MONTHS after I sent my phone in.<br> <br> So Sherrilee had me speak with Lisa, who informed me that I would receive a new replacement but no further screen repairs even though I have one remaining. She promised she would try to get an exception made and she would call me back.<br> <br> Guess what - still no call back from Lisa. I called last week and someone called me back but gave me the wrong phone number. So I called ADH again. At first Lisa was with a client. Then she was in a meeting! I'm tired of this. Next time I buy a phone or appliance I highly doubt it will be Samsung!