HORRIFIC EXPERIENCE FROM SAMSUNG AND CELL C

Hi, I have been having challenges with Cell C staff/ Samsung Staff since forever. I had a recent horrific experience with your staff releasing calls on me, speaking to me very unprofessionally with vulgar words exchanged. I had all these calls recorded just as evidence. I upgraded a contract and taken the S21 FE device however I was having challenges, I reached out to Cell C and not to any surprise they did not want to help me whilst I was in 7-day return process, I reached out to Moosa who is a manager at Cell C Mall of Africa and he to was very unprofessional and unhelpful even though he was the one who was handling my upgrade and escalation. I then went to the Cell C at the phoenix Plaza however they to was unable to assist which forced me to reach out to Samsung at Queen Nandi drive Circle 7 Tech team who eventually identified a heating fault with my device. after couple of weeks I was issued with a new device same S21 FE 7only to experience the same issues with the device. Note that you may view my itemized billing and see the amount of calls I have been making to Cell C and Samsung and how much I spent, I have also been driving up and down Samsung sites for help. Eventually the second device was collected by the circle 7 Team and to date I am waiting for a replacement device. I raised a complaint on Hello Peter and sent a few complaint emails till Zaahir Isaacs the head of the department reached out to me. I am not getting a clear indication what is happening, I informed Zaahir that I want this to be resolved and I now want the S21 5G as I lost faith in the S21 FE. Zaahir assured me that he would reach out to a few stores and see if they had stock and he would arrange for a credit and I could pick up the device. I have messages to prove this. I had a doubt that he made any contact so I visited your Samsung Store in gateway and asked if they had stock of the S21 5G and surprised to know that they had stock , I immediately contacted Zaahir Isaacs , He stated that he called and told there was no stock , Zaahir saw that I escalated this to the NCC he changed is tunes and stated he can’t help and that the issue is now with Legal, He even had the nerve to drop a call on me when I called him Saturday 19 March and didn’t bother to return my call. I am without a device since Jan, I have reached out to so many staff members of Cell C and Samsung and none want to help. They are debiting my account and do not want to take ownership of the issue. All I want is a device S21 5G replacement, compensation for the trouble and abuse I took from your staff. I have been promised by so many people call backs however No One is assisting me. I need direct contact to Samsung and Cell C CEO please to log a formal complaint against Samsung and Cell C staff. Is there anyone out there that can help me as I am struggling since Jan and getting nowhere yet I am paying for the services