1 reviews | Active since May 2012
Horrific After Sales Service
Hi I hope you can assist me. I bought a samsung washing machine towards the end of February. The machine started making a funny loud noise when in use about 3 months after purchase. It has now gotten so bad that it sounds like it will burst as such, I have stopped using it.
For over 2 weeks now I have struggled to get assistance from samsung. I have been chatting to them on whattsap. The first Saturday I spent troubleshooting with an online agent as they stated they can not send someone to have a look before doing some troubleshooting. Till today I have been passed from agent to agent with no resolution. Yesterday I had someone call for the first time and it frustrated me even further as they still wanted me to explain the issue. I calmly asked the lady to please chat to the internal that referred my case to her to explain what I have been explaining to different people for 2 weeks and kindly call me back with a solution. The lady has not called me back since.
I am so frustrated, I spent R10500 buying a trusted brand, which has now failed me within a period of 6 months and the after sales service is horrific. I'm now subjected to hand washing my laundry with no possible solution for a machine that is still under warranty. I am disappointed, my previous samsumg washing machine I had for over 15 years with no issues.
Hoping someone will reach out with a solution. I have been a loyal brand supporter for samsung for many years but this has left a very sour taste.......
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
The technicians came through and said there is an issue with drum on the washing machine.
Initially they said they would take the washing machine to go fix and they received a call from their office and offloaded the machine with no explanation.
I then called theor office and was informed that they are waiting for information from samsung and will only have feedback on Wednesday.
I called samsung and the lady I spoke to told me I don't qualify for an exchange because it os now September and the washing machine was bought in February.
The machine was purchased on the 21st of February and I started contacting samsung about the problem tin August.
I am frustrated and jighlybdissapointed on the brand.
My previous samsung washing machine lasted over 10 years with no issues.
I can't spend R10500 on a trusted brand and it breaks 6 months later with no resolution
The technicians came through and said there is an issue with drum on the washing machine.
Initially they said they would take the washing machine to go fix and they received a call from their office and offloaded the machine with no explanation.
I then called theor office and was informed that they are waiting for information from samsung and will only have feedback on Wednesday.
I called samsung and the lady I spoke to told me I don't qualify for an exchange because it os now September and the washing machine was bought in February.
The machine was purchased on the 21st of February and I started contacting samsung about the problem tin August.
I am frustrated and jighlybdissapointed on the brand.
My previous samsung washing machine lasted over 10 years with no issues.
I can't spend R10500 on a trusted brand and it breaks 6 months later with no resolution
They accept that there were delays in their response, they apologize for rhe delay however will not take responsibility and I should keep the washing machine in it's condition.
I'm utterly disappointed and inconvenience by Samsung and their customer service.
No sympathy at all, I told them to please come and collect their washing machine and I will get another brand
Response was that they will not be collecting the machine and of I have issues I must complain to the ombudsman.
Samsung has lost a loyal customer with me.
All my appliances including my phone are samsung.
The washing machine that I am replacing has lasted me over 10 years, I chose to buy another samsung and didn't know I would have such a horrific experience.
I willl never buy this brand again nor recommend it to anyone.
They accept that there were delays in their response, they apologize for rhe delay however will not take responsibility and I should keep the washing machine in it's condition.
I'm utterly disappointed and inconvenience by Samsung and their customer service.
No sympathy at all, I told them to please come and collect their washing machine and I will get another brand
Response was that they will not be collecting the machine and of I have issues I must complain to the ombudsman.
Samsung has lost a loyal customer with me.
All my appliances including my phone are samsung.
The washing machine that I am replacing has lasted me over 10 years, I chose to buy another samsung and didn't know I would have such a horrific experience.
I willl never buy this brand again nor recommend it to anyone.
I have emailed, inboxed them on Twitter and tried this platform but clearly their after sales is what it is.
They simply don't care.
I have emailed, inboxed them on Twitter and tried this platform but clearly their after sales is what it is.
They simply don't care.