horrid service and poor quality

This is the 3rd Hello Peter Complaint I have logged & i keep getting the same response. We'll get back to you soon but that never happens. I am becoming more & more angry with Samsung each day & I can't actually believe I was stupid to believe samsung service and quality is better than the other cellphone manufacturers. Moving to Samsung was the worste decision ever. 1stly I was told I cant get the samsung s2 gear on my contract as it doesnt come with my phone on the contract im on, to find out they coulve just added it to my contract. A wrist band/watch is a necessity NOT a luxury due to me being deaf. So i had to settle for a gear 2 which I hate because its absolutely useless and doesnt help me at all because it vibrates when it feels like it only . 2ndly my moms tablet is 4 months old and its already freezing and resets itself. 3rdly my charger is also 4 months old and it keeps disconnecting and doesnt charge my phone. I am so OCD the cable is never removed from the adaptor and the cable is NOT qrapped around my adaptor either it & is ALWAYS o. A table(in actual fact its still white after 4mnths). Clearly its faulty or made of inferior quality. Im so angry its not even funny.