Horrible The Grove Service

I Gave my Samsung Note 9 in for repairs on 31 August i was told i need to get the warrantee slip from the place i purchased the phone and i gave this to them. They told me 10 days and my phone will be fixed under warrantee for the screen as it was losing brighness.

15 days later i arrived at the repair centre the grove and i asked where is my phone. They said there is a issue with the warrantee and i need to go get ANOTHER paper because they lost the original one i gave them.

Day 21 i go back again they said they received the parts for my repair and i can collect that day.

I arrived in store and they told me they broke the back glass of my phone.

I spoke to the manager and he said my parts will definitly be there on Thursday and my phone will be fixed today.

I arrived in store today and guess what parts have not been received yet and they cant give me a ETA

25 days later i am still without my work phone with no idea when i will have it back.

And within these 25 days i still have not received 1 single phone call from anyone at Samsung. And dont think if you call them dont expect anyone to answer calls just get cut. The service is non existant and i expect to be contacted by someone higher up as this is unacceptable