Horrible service with Samsung microwave warranty claim

Good day,

Please refer to email sent to Game below.

My father took the Samsung microwave back a 4th time. Samsung said that they will have to take the microwave in to assess AGAIN!!!! Every time my father has to wait 2 weeks to hear back from Game, and after about 1-2 weeks of using the microwave the same problem starts again. Game said that they need authorization from Samsung in order to give my dad a refund. I have the same one for 2 years and we have the same one at work for 3 years. It should be very clear to see that my dads microwave is faulty. Samsung has taken it back 3 times and will be taking it back a 4th time now. This is the worst service I have ever received. And I will definitely think twice before EVER buying a Samsung product again.

Email to Game. Dated 26/09/23 Good day,

My father bought a Samsung microwave 15 March 2023. My father has brought back the microwave now for the 3rd time (see slip attached). Every time he waits about 2 weeks before hearing anything back. When he gets the microwave back it gives the same problem and even has new problems.

He has stage 4 colon cancer and he is not able to go in store every second day to return a devective product. When he tries to phone and follow up, he only gets transferred from one clueless person to another. This is clearly a defective product and he should simply receive a new microwave or receive a refund. I have exactly the same model and have no issues with it.

Your repair agreement states that "the customer is entitled to select: Repair or Replace or Refund." My father has not been given this option! Every time it gets sent in for "Repair"

My fathers details are:

Frederick Knoetze

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Please assist or refer to the correct department.

Regards,

Antoinette

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