JvdL
Juandre van der Linden
1 reviews | Active since Mar 2023
29 Mar 2023, 10:24
Horrible service from Samsung
Very disappointed in the service that i received form samsung Bought the S23 ultra in February and im still struggling to redeem the tablet I submitted everything and a week later i got a reply saying there was something wrong and they requested everything again I sent everything a second time but even added clearer picture and after a week and a half i just got the exact same email as if its copy and paste Still have no idea what is wrong with my submission as i haven't got a reply since Tried contacting customer support but the phone just rings Tried sending a email but they rep**** and after i said what my problem was i never got reply again REALLY DISAPPOINTED SHOULD HAVE GONE TO A DIFFERENT BRAND!
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Samsung South Africa's replyOfficial
29 Mar 2023, 10:24 Good day, Juandre,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Samsung South Africa's reply29 Mar 2023, 10:24
Official
Good day, Juandre,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP