1 reviews | Active since Jan 2022
Horrible service delivery and still waiting in a resolution of the problem...
I purchased a Samsung TV with a vodacom contract in late November 2021. Received the TV unit in early December 2021. This was a Samsung 4k smart TV 43" screen UHD AU7000.
Reported an out the box failure the day after receiving the unit. On the 13th a Samsung Technician was sent to my home to inspect the unit for either repairs or out the box failure and replacement. The Technician made a report for out the box failure and replacement of the unit.
After numerous phone calls and online submittions enquiring on when the unit will be replaced I still don't get any feedback from Samsung apart from the credit division that will supposedly contact me to arrange an exchange. It's been 2 months and still no joy! All that the customer agents can do is to escalate and mail internally into what seems to be the biggest void of the 21st century.
My next step will be to see the ombudsman and to open a case against Samsung and Vodacom. I am paying for the unit albeit I never received a usable one. If I stop paying then vodacom will just list me with the credit companies for bad debt.
This has been an endless cycle of jargon beginning to end. All that needs to happen is for my unit to be replaced with one that actually works! Period! This should not take longer than a day or two but it's been nearly 3 months now!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
No feedback from Samsung whatsoever on the status of my faulty out the box TV that needs to be exchanged. ZaTeam forwarded my queries to the voice of customer department. A new customer number has been allocated to me ***. Thats all. No voice from the customer department explaining why Samsung has still not exchanged my TV since early December 2021. I have spoken to over 10 people in the organization. Entertained technicians at my home confirming the faulty TV unit. Offered to drive to a Samsung location to assist. Laid a complaint on hello Peter but the void within your organisation now seems cancerous. Is there anybody out there or in there that is responsible for exchanging faulty TV units. If so please make contact (CALL ME) and advise me on what the next steps are and why my interface has been dealt with so poorly. How long can it take to make an exchange?
No feedback from Samsung whatsoever on the status of my faulty out the box TV that needs to be exchanged. ZaTeam forwarded my queries to the voice of customer department. A new customer number has been allocated to me ***. Thats all. No voice from the customer department explaining why Samsung has still not exchanged my TV since early December 2021. I have spoken to over 10 people in the organization. Entertained technicians at my home confirming the faulty TV unit. Offered to drive to a Samsung location to assist. Laid a complaint on hello Peter but the void within your organisation now seems cancerous. Is there anybody out there or in there that is responsible for exchanging faulty TV units. If so please make contact (CALL ME) and advise me on what the next steps are and why my interface has been dealt with so poorly. How long can it take to make an exchange?