Horrible service at Samsung Service Centers

My TV remote stopped pairing with the TV, I then contacted Samsung customer care via their WhatsApp chat, we tried various trouble shooting methods with the agent and it wasn’t successful. She then recommended that i take the remote to a Samsung service centre (Pandodox pty ltd) in Pretoria, I took the remote, they assessed it and couldn’t tell me what was wrong with it, they said they need to book it in, of which they did. Two days later they called me and asked for various details including proof of purchase and serial number. A couple of days later, they called me again saying they have assigned a technician to come assess the TV, I waited for three days and the technician didn’t arrive, on the 4th day I received an sms stating that the item is fixed I must come collect(two weeks after it was booked in). I then called the service center to arrange for collection, only to be told that the remote is not fixed, they had to close the call because their technicians are too busy, I must come collect my remote and go seek help elsewhere.