Horrible service and violation of warranty

<p>I got a Samsung S7 edge in June 2016. The reason why I chose the edge instead of just the normal S7 despite a difference in price was because I could get it in pink. It seems unimportant but that is what got to the girl in me. The Samsung S7 has a glass back. In September I dropped the phone and the back glass broke. It irritated me that it was broken so I took it in to the Samsung service centre at the Grove mall in Pretoria. The phone is still under warranty and you also get one free screen and/or back cover repair. They told me it would take about 3 working days to get the back glass in and replace it.</p> <p> About a week later they phoned me to let me know they had gotten in the part and that I could pick it up later that day. Then, 5 min later, they phone again and say that the technician who was fixing it broke the screen in the process and that the screen would now need to be repaired and they did not have the parts for it.</p> <p> By the 5th of October they still did not get in the part for the screen. Apart from this no one kept me updated, I phoned them every week to find out what was going on. In the end they told me they had no stock of pink at all and would not be able to repair the phone (That they broke) in pink but could put on a different colour screen. (I only chose that phone at a higher price because I could get it in Pink! Why would I want another colour?) The warranty for the first year also states that if the phone cannot be repaired it will be replaced. Samsung could therefore give me a new Pink Samsung s7 edge to replace the one they broke but they are refusing to do so.</p> <p> All in all, my experience with them has been just awful. Speaking to them on the phone gets you absolutely nowhere. All they have to offer is platitudes instead of solving the problems.</p>