horrible service and non proffesionalizm

On 05/11/17 I went to Samsung in mall of Africa to enquire/book my handset for repairs, I was told the technician was out and will only be back in an hour, there was basically no one in store to assist with information or a quote on repairs. About 20mins later the technician showed up and was not willing to answer any of my questions and told me I am being difficult . I came to realize that our 15-20mins talk was less informative and helpless, the consultant was so arrogant and had no name tag, so I did not know who was assisting me. I was told by him that he wont give me his name unless I "ask", which was a mission and a half to get the name. I after all of that trouble paid the assessment fee of R114.00 and I was informed my handset will be booked in and once taken for repairs I will be contacted with a quote and if I accept they can repair the phone and I pay when collecting it. To my shock, I was told to pay first within 14days before my handset could be repaired. On the documentation I signed when dropping off my phone at the store there is a clause/term and condition(point 9) states " all non warranty repairs are on C.O.D basis, Samsung r its authorized service center any product repaired until payment in respect of such repairs has been received in full..." Term 4. states " any repairs not collected within 90days of repair complession, after notification to customer, will be sold to defray expenses " They lies and bridge of this terms are so ********** and I feel pressured and forced to make payment before repairs are made. On top of everything, when I request management contacts I am being given private mobile numbers and not registered business contact details. After all this I don't really see myself walking in any Samsung store or purchasing any product of theirs therefore! I need my phone repaired and lets not do any business thereafter! UNPROFFESIONALIZM IS SO HUGE FROM THE STORE TO TECHNICIANS AT POINT OF CONTACT AND ADRESSING CLIENTELLE