Horrible service and even worse attitude

I submitted my Samsung Galaxy S8 to Constantia Customer Care 4th August. They received their payment on the 14th August to go ahead with the repair as it was an insurance claim. As I have not heard from them, I went to their customer care in Constantia on the 23 August to find out how far are they. I was confronted with a gentleman with no manners and requested to speak to the floor manager. Spoke to the floor manager and he promised to keep me up to date, following that I was phoned twice to say they are busy with it. On the 1st of September I phoned the call centre where I was informed they are waiting for my payment. Then we got cut off. I phoned back again and spoke to a gentleman that put me in contact with Morningside where the phone is being repaired. To my surprise, they only received my phone on the 31 August and it was being repaired the 1st September. I was never contacted to say they don’t have parts. And secondly, they went pass their 14-day policy. The floor manager weren’t being honest when he said my phone is at Morningside for repair on the 23rd August. I have been a Samsung supporter since 2010 and I have never had issues, this is making me consider not getting another Samsung again as Samsung’s Customer Care is not good with their services. And they can’t keep their promises they make. It is now the 4th September and I still don’t have my phone and still no phone call from the floor manager to tell me they never handed in my phone on time and that they kept it on their premises. Only on confronting them on the 23rd August, they submitted my phone. A phone call to say we don’t have the part would have gone down better than no response and lying to my face. Lastly, they supply you with a number to contact the Customer Care at Constantia to follow up 98% that phone never gets answered.