ZM
Zethu M

1 reviews | Active since Aug 2016

26 Aug 2016, 13:12

Horrible service

<p>About two months ago We were at Samsung Sandton city, where we made a purchase of close to R200 000 cash. Yet the service we got when it came to delivery was horrible, up until today we have not received everything we bought that day, what's disturbing is the fact that they don't care, Pule got his commission so he doesn't care anymore. Customer service means nothing to them, I went to that shop I don't how many times and I was promised to be contacted but till today I am still waiting. I hope you will look into this matter as a client I am very upset and disappointed. </p>

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply26 Aug 2016, 14:06
Official

This is to acknowledge receipt of your complaint.

Kindly note our query has been escalated to our Voice of customer team under reference number: ********** 852.

A senior customer service executiove will contact you withf urther advise on the matter.

Regards,

Samsung Team

A senior customer service executiove will contact you withf urther advise on the matter.

Regards,

Samsung Team.

A senior customer service executiove will contact you withf urther advise on the matter.

Regards,

Samsung Team

Samsung South Africa
Samsung South Africa's reply26 Aug 2016, 14:08
Official

This is to acknowledge receipt of your complaint.

kidnly note our query has been escalated to our Voice of customer team under reference number: ********** 852.

A senior customer service executiove will contact you withf urther advise on the matter.

Regards,

Samsung Team

Samsung South Africa
Samsung South Africa's reply26 Aug 2016, 14:11
Official

This is to acknowledge receipt of your complaint.

Kindly note our query has been escalated to our Voice of customer team under reference number: ********** 852.

A senior customer service executive will contact you withf urther advise on the matter.

Regards,

Samsung Team

A senior customer service executiove will contact you withf urther advise on the matter.

Regards,

Samsung Team.

A senior customer service executiove will contact you withf urther advise on the matter.

Regards,

Samsung Team